Returns & refunds

You may have rights under the consumer-protection laws of your country that cannot be waived — for example, to a repair, replacement, or refund if an item is faulty, not as described, or not fit for purpose. Nothing in this policy limits or excludes those rights; our change-of-mind policy below is offered in addition to them.

If you change your mind, you may request a return within 14 days of delivery, provided the item is unused, in its original condition and packaging, and able to be resold.

For change-of-mind returns, you cover the cost of return postage, and the original shipping charge (if any) is non-refundable. We don’t charge a restocking fee.

Occasionally we may approve your refund without asking you to post the item back — if so, we’ll tell you when we approve your return. Otherwise, once we receive and inspect the returned item, we refund the item price to your original payment method within 5–10 business days.

If an item arrives faulty, damaged, or not as described, email us at hello@vorvania.com within a reasonable time with your order number and clear photos or a short video of the issue. Where you’re entitled to a remedy, you choose a replacement or a full refund for a major problem — at no cost to you.

In most cases you won’t need to post the item back: photo or video evidence is normally enough, and any return of a faulty item is at our cost. Occasionally we may still ask for it back, so please don’t dispose of it before you hear from us. We aim to resolve faulty-item claims within 2 business days of receiving your evidence.

Email hello@vorvania.com with your order number and the items you’d like to return. We’ll reply within 2 business days with instructions for your return. Please don’t send anything back before you hear from us — returns sent without instructions may not be able to be processed.

Because our items ship from partner suppliers rather than a single returns warehouse, we handle each change-of-mind return individually: when we approve your return we’ll confirm where to send the item (return postage is at your cost) — or, as above, we may simply refund you without asking you to post it back. Items can’t be returned to the suppliers directly.